COUNCIL bin inspectors have been ordered to tick off home owners who call them “w***ers” and show “zero tolerance”.
An official manual also urges the snoops to “offload” the stress of their jobs by “screaming and shouting (in a safe place)”.
The manual for inspectors checking on rubbish put out by householders even gives hints on how to tell if a resident is getting angry.
The inspectors should look out for “changes in breathing patterns, the throbbing vein in the temple, the opening and closing of their fists.”
If they are shouted at, the leaked manual advises them to say: “I am not prepared to carry on this interview whilst you are calling me a w***er and a jobsworth.”
The inspectors will dish out fines if people leave their bin lid open or put out rubbish on the wrong day.
The manual shows councils are braced for a backlash. It also suggests that “waste put out at the wrong time can count as fly-tipping”. Inspectors are told to use surveillance and “communications data” to target families who break the rules.
The manual declares: “It is recommended that a policy of zero tolerance should be adopted.”
The advice emerged as figures showed 18million people have their rubbish picked up once a fortnight. Around half of the councils in England have ditched the traditional weekly bin round.
There are fears the cutbacks will trigger an explosion in fly-tipping – yet new figures show only one in 2,000 fly-tipping incidents leads to a prosecution.
Shadow local government secretary Eric Pickles said: “Whitehall has created an army of Bin Brother bullies, while professional criminals make a racket out of dumping and get away scot-free.”
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